1. Who we are
Ace Furniture Repair is a sole trader business operating from 48 Leicester Rd, Wigston, Leicestershire LE18 1DR, United Kingdom. We can be contacted at [email protected] or by calling +44 079 0408 0043.
We are the data controller for personal information collected through this website and through our business activities.
2. What information we collect
We collect and process the following types of personal information:
- Contact information: Your name, email address, phone number, and postal address when you contact us through our website form, by email, or by telephone.
- Enquiry details: Information about your furniture and repair requirements that you provide when making an enquiry.
- Communication records: Records of correspondence between you and us, including emails and notes from telephone conversations.
- Website usage data: Technical information about how you use our website, including pages visited, browser type, and IP address, collected through standard website logging and analytics tools (where consented).
3. How we use your information
We use your personal information only for the following purposes:
- To respond to your enquiry and provide quotations for repair work.
- To carry out and manage any repair or restoration work we agree to undertake.
- To communicate with you about your job — including updates, questions, and completion notifications.
- To maintain records of work carried out, which may be necessary for warranty or dispute resolution purposes.
- To improve our website and services, using aggregated and anonymised analytics data where consented.
We do not use your personal information for marketing purposes, and we do not send unsolicited communications of any kind.
4. Legal basis for processing
We process your personal information on the following legal bases under UK GDPR:
- Contract performance: Processing is necessary to respond to your enquiry and to carry out any agreed repair work.
- Legitimate interests: We have a legitimate interest in maintaining records of completed work and in responding to enquiries we receive.
- Consent: Where you have provided consent for analytics cookies, we process the resulting data on that basis. You may withdraw this consent at any time.
5. How long we keep your information
We retain your contact details and enquiry records for a period of three years following our last contact with you. Records relating to completed repair work are retained for six years for accounting and legal purposes. After these periods, your information is securely deleted.
6. Who we share your information with
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share information in the following limited circumstances:
- With service providers who assist us in operating our business (such as email hosting), who are bound by appropriate data processing agreements.
- Where we are required to do so by law, court order, or other legal obligation.
7. Your rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right of access: You may request a copy of the personal information we hold about you.
- Right to rectification: You may ask us to correct any inaccurate information.
- Right to erasure: You may ask us to delete your personal information, subject to our legal obligations to retain certain records.
- Right to restrict processing: You may ask us to restrict how we process your data in certain circumstances.
- Right to object: You may object to processing based on legitimate interests.
- Right to data portability: Where processing is based on consent or contract, you may ask us to provide your data in a portable format.
To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month.
8. Cookies
Our website uses cookies. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.
9. Security
We take reasonable precautions to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data in transit.
10. Complaints
If you are unhappy with how we have handled your personal information, please contact us in the first instance. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
11. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. We recommend checking this page periodically for any changes.