Refund Policy — Ace Furniture Repair

1. Our commitment

We aim to complete all repair and restoration work to a high professional standard. If you have any concerns about the work carried out, we ask you to raise them with us directly so that we have the opportunity to address them.

2. Cancellation before work begins

You may cancel an agreed job at any time before work has commenced at no charge. Please inform us as soon as possible by telephone or email. Where a deposit has been paid and work has not yet begun, your deposit will be refunded in full.

3. Cancellation after work has commenced

If you wish to cancel after work has begun, we will charge for the work completed to date, including any materials purchased specifically for your job. Where a deposit has been paid, this will be offset against the cost of work completed. Any remaining balance will be refunded, or if the work completed exceeds the deposit, we will invoice for the difference.

4. If you are unhappy with completed work

If you are not satisfied with any aspect of the completed repair, please contact us within 14 days of collecting your piece. We will arrange to inspect the work and, where we agree that it falls short of a reasonable professional standard, we will carry out remedial work at no additional charge.

We ask that you give us the opportunity to put things right before seeking any other remedy. Most concerns can be resolved through direct conversation and, where necessary, a revisit to the workshop.

5. Refunds

Refunds of amounts paid are considered where:

A job is cancelled before work begins (full refund of any deposit paid).
We are unable to complete the agreed work for reasons within our control.
Following a complaint, we and you agree that a partial or full refund is appropriate given the circumstances.

We do not offer refunds where the work has been completed as agreed and you have simply changed your mind, or where the outcome, while professionally carried out, does not meet subjective expectations that were not clearly stated at the time of agreement.

6. Consumer statutory rights

If you are a consumer, nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation. You have the right to services carried out with reasonable care and skill. If a service does not meet this standard, you are entitled to have it repeated or, in some circumstances, to a price reduction.

7. How to raise a concern

Please contact us in the first instance:

By email: [email protected]
By telephone: +44 079 0408 0043
In writing: Ace Furniture Repair, 48 Leicester Rd, Wigston LE18 1DR

We will acknowledge your concern within two working days and aim to resolve it within 14 days.